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Certified Service Business Manager

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About the Program

The Certified Service Business Manager is a comprehensive certificate course designed for management and junior executives in service organizations. The course comprises five program parts: Service Management Compact, Business Development, Operational Excellence, Service in Transition, and the final Real Life Project. Participants develop practical know-how across a wide range of topics including service marketing, sales, operations, controlling, process management, legal issues, leadership, and partner management. The course features a balanced mix of theory and practice with about ten speakers who are predominantly active managers and experienced service consultants. Participants complete a service concept, three Business Projects, and a final Real Life Project that directly applies to their company, providing a return on investment. Upon successful completion, participants receive certification as a "Certified Service Business Manager (ISS)". The program is built on ISS's philosophy that service is first and foremost an inner attitude - a fundamental interest in people, their desires and individual situations. ISS recognizes that as global change transforms our product-oriented society into a service-oriented one, service skills and new business models become increasingly important for economic growth across all sectors.

General Requirements

Specific requirements for this program are not in our database yet. The following are typical for this degree and language in Germany — always verify the exact requirements on the program's official page.

Academic qualification

A recognised higher-education entrance qualification (Abitur or equivalent). International applicants may need recognition via Anabin and, if not directly eligible, a Studienkolleg + assessment exam (Feststellungsprüfung).

Language

English proficiency (typically IELTS ~6.5 or TOEFL iBT ~90). Basic German is helpful for daily life.

Typical documents

  • Recognised diploma and transcript (certified translations)
  • Language certificate
  • Passport and passport photo
  • Tabular CV (Lebenslauf)
  • Letter of motivation (for many programs)
  • Application via uni-assist / VPD (for most international applicants)

Which Professions Does This Program Open Up?

Related profession searches from Bundesagentur für Arbeit (BERUFENET) data:

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Subjects / Topic Areas

Service Management

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Frequently Asked Questions

Quick answers about Certified Service Business Manager at ISS International Business School of Service Management Hamburg

Is Certified Service Business Manager at ISS International Business School of Service Management Hamburg taught in German or English? ▼

This Other programme is taught in English. Make sure to check the language requirements (e.g. TestDaF, DSH, IELTS or TOEFL) before applying.

How much does the Certified Service Business Manager programme cost? ▼

19.600 EUR / semester. International students should also budget around 800–1000 EUR/month for living costs in Germany.

What are the admission requirements for Certified Service Business Manager at ISS International Business School of Service Management Hamburg? ▼

Typical requirements include: a recognised secondary/undergraduate degree, proof of language proficiency (English), and (for non-EU applicants) a uni-assist application plus financial proof (Sperrkonto ~11.904 EUR/year).

When is the application deadline? ▼

Application deadlines vary: winter semester usually closes on 15 July, summer semester on 15 January. Always confirm the exact deadline on the official university website.

Can I work in Germany while studying Certified Service Business Manager? ▼

Yes. International students may work up to 140 working days a year without additional permission (a day of up to 4 hours counts as half a day). After graduation you can apply for an 18-month job-seeker permit.

How do I apply to ISS International Business School of Service Management Hamburg — directly or via uni-assist? ▼

Most German universities accept international applications through uni-assist for document verification. Some unis accept direct applications — check the programme page on the official site.

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