Geprüfter Automobil-Serviceberater/Geprüfte Automobil-Serviceberaterin

The advanced training takes place in automotive industry businesses and training centers of car manufacturers, importers, and service providers. Learning locations include training rooms and premises of automotive businesses during the practical phase.

This is an advanced training profession. The advanced training follows the regulations of automotive industry associations. The duration varies depending on the educational offer, typically 6-24 months for part-time. Automotive service advisors greet customers and advise them on vehicle services. They diagnose vehicle malfunctions, prepare cost estimates, plan workshop appointments, and order spare parts. After maintenance or repair, they explain the work performed using the invoice. They also advise on the purchase of accessories or additional equipment and mediate car insurance. In insurance cases like property damage or accidents, they record damages, contact insurance companies, and involve experts if necessary. Furthermore, they handle complaints, warranty, and goodwill cases. Employment areas: Automotive service advisors are employed...

Applicants with a completed vocational training (Ausbildung) from other fields, for example, with a commercial training, must pass a technical entrance test.

Varies depending on the educational offer: Part-time: 6-24 months.

Attending advanced training courses typically incurs course fees, and possibly examination fees for the exam. Additional costs may arise, for example, for work materials, travel to the training location, or external accommodation. Funding opportunities are available for particularly talented young professionals: Stiftung Begabtenförderung berufliche Bildung (SBB) - Weiterbildungsstipendium (advanced training scholarship).

The content of this training includes industry and market, service marketing, service organization, service key figures, automotive service advisor personality, communication and conversation techniques (especially in customer dialogue), and legal foundations.

In-depth knowledge in the following areas is a good prerequisite for successfully passing this advanced training examination: Mathematics (e.g., for preparing cost estimates) and Technology (e.g., for advising customers and explaining workshop invoices).

This advanced training consists of theoretical and practical lessons. Depending on the educational provider, one should expect the following conditions: Lesson times are typically part-time, either on weekends or evenings, or as block instruction. The learning format is usually in-person, with classes held in a classroom setting at the educational institution (which may not be in the place of residence).

For advanced training abroad, there are options such as in Switzerland. Further training offers can be found in Switzerland's wab training database (e.g., using the search term 'Automobil-Serviceberater/in'). The Europass offers the possibility to document learning stays completed abroad.

Participation in this advanced training is not remunerated.

The following advanced training alternatives are available for the profession of Automotive Service Consultant: In the field of Vehicle and Traffic Technology, these include 'Geprüfter Berufsspezialist für Kraftfahrzeug-Servicetechnik / Geprüfte Berufsspezialistin für Kraftfahrzeug-Servicetechnik', 'Kraftfahrzeugtechnikermeister/Kraftfahrzeugtechnikermeisterin / Bachelor Professional im Kraftfahrzeugtechniker-Handwerk', 'Fachkraft für Caravantechnik', 'Servicetechniker/Servicetechnikerin für Land- und Baumaschinen', 'Staatlich geprüfter Techniker/Staatlich geprüfte Technikerin Fachrichtung Kraftfahrzeugtechnik / Bachelor Professional in Technik'. The commonality among these is diagnosing vehicle damage, calculating costs, and arranging repairs.

Qualification title: 'Geprüfter Automobil-Serviceberater' or 'Geprüfte Automobil-Serviceberaterin'.

Automotive Service Advisor is a professional advanced training. It is regulated by the provisions of the professional associations in the automotive industry. This advanced training lasts 6 to 24 months on a part-time basis.

After completing their advanced training, automotive service advisors can work, for example, in car workshops and dealerships. Through adaptive advanced training, one can keep their expertise current, update it, and expand it. The range of topics extends from automotive technology to sales knowledge. Building on existing qualifications, career advancement training courses specifically designed for advanced training graduates can expand and complement their competence profile. It is logical, for example, to complete advanced training as a business administrator (Betriebswirt/in im Kraftfahrzeuggewerbe) in the automotive trade. With their advanced training qualification, automotive service advisors can gain access to a university (Studium) even without a school-based higher education entrance qualification and, for example, acquire a bachelor's degree in vehicle engineering. Starting one's own business is also possible.

A completed vocational training (Berufsausbildung), for example, as an automotive mechatronics technician (Kraftfahrzeugmechatroniker/in) or in another profession, is usually a prerequisite for admission to this advanced training. Employment in an automotive company may also be required.