Außendienstleiter/Außendienstleiterin (Versicherung)

Media related to this profession includes Berufsbild Versicherungsvermittler/in, IT Finanzmagazin, Qualität der Arbeit, Beschäftigung und Beschäftigungsfähigkeit im Wechselspiel von Technologie, Organisation und Qualifikation (Finanzen und Versicherungen), Statistiken zur deutschen Versicherungswirtschaft, Versicherungsmagazin, Versicherungsrecht (VersR), Versicherungswirtschaft, Versicherungswirtschaft Heute, Zeitschrift für die gesamte Versicherungswissenschaft, and Zeitschrift für Versicherungswesen.

Current trends in the insurance industry include Digital Process Automation (DPA) and the Internet of Things (IoT) in the insurance sector. DPA optimizes digital workflows, focusing on end-to-end processes and integration with partners. IoT helps insurers digitize their processes, assess risks more precisely, and offer tariffs based on actual usage behavior.

Field service managers at insurance companies usually work in offices. They may also work in the field, in a home office, or remotely.

Core competencies generally required for this profession include department, division, or section management; active business operations; field service organization, control, and planning; customer consulting and support; marketing; human resources; sales training; insurance business administration; insurance operations; insurance law; and building and maintaining a representative network. Additional competencies that may be significant include acquisition, controlling, corporate client business, calculation, cost and performance accounting, private client business, expert examination according to § 34d GewO (Insurance Mediation), contract processing and administration, contract law, sales, and advertising. Knowledge and skills in business administration, finance, and controlling software, as well as insurance sectors, are also required.

Field service managers at insurance companies work largely independently and adhere to regulations and legal requirements. Leadership ability, a sense of responsibility, and organizational talent are necessary to plan and coordinate the collaboration of internal and external staff, guide field service personnel, and supervise ongoing projects. Strong communication skills and negotiation abilities are required for customer discussions. They perform a large part of their work in the office at a computer, using insurance software to create statistics and manage customer files.

Field service managers at insurance companies can become self-employed, for example, by opening an insurance office.

For example, the collective bargaining gross basic salary (monthly) ranges from €3,799 to €4,342. Source: Tariff collection of the Bavarian State Ministry for Family, Labor and Social Affairs. Please note: These figures are for orientation only. No claims can be derived from this information.

Insurance sector. Activities of insurance agents, e.g., in life, health, and property insurance. Activities of insurance brokers.

Employers often expect commercial Weiterbildung (further vocational training) in the insurance sector or a corresponding Studium (university degree).

Insurance business administration (undergraduate). Insurance business administration (postgraduate).

Field sales managers in insurance companies find employment in the insurance industry, for example, in life, health, and property insurance.

Anyone who commercially mediates insurance and reinsurance contracts requires permission from the competent Industrie- und Handelskammer (IHK - Chamber of Industry and Commerce) and an entry in the intermediary register there. Depending on prior education, proof of expertise may be required for insurance mediation or consulting.

Field service managers in insurance coordinate and manage field operations.

Job opportunities can be found on platforms such as Aktuar.de, asscompact, bankjob.de, CityJobs, deutsche-versicherungsboerse.de, and eFinancialCareers.

Relevant associations and organizations include the Employers' Association of Insurance Companies in Germany (AGV), the Federal Association of German Insurance Salespeople (BVK), the German Insurance Association (GDV), the United Services Union (ver.di), and the Administrative Professional Association (VBG).

This position involves responsibility for people, including guiding and leading employees. Adherence to various regulations and legal requirements (depending on the insurance sector, e.g., health and property insurance) is essential. It includes customer contact, conducting customer discussions, and preparing offers. Computer work involves using insurance software for statistics, customer and contract management, and commission calculations. Working in office spaces requires organizing workflows, planning personnel deployment, and handling commercial tasks such as cost accounting, calculation, and controlling.

Documents and data used include company guidelines, personnel deployment plans, budget plans, offers, legal regulations, training materials, sales figures, and customer data. Office equipment includes a PC, internet access, and a telephone.

Field service managers in insurance plan and organize processes and workflows in field service. They implement the guidelines of an insurance company in the field, for example, regarding marketing strategies and pricing. They also plan personnel deployment and take on commercial tasks, such as calculating costs and performing controlling. Additionally, they lead and motivate their employees, assign tasks, and design salary and commission structures. They conduct customer discussions and prepare offers. They also ensure the smooth running of operational processes.

Access to this profession is typically gained through becoming a 'Certified Specialist for Insurance Brokering'.

Adaptation training helps to keep professional knowledge up-to-date and adapt it to new developments (e.g., in the areas of insurance, insurance law, or business organization).

Further professional and career opportunities arise – depending on professional background – through an undergraduate or postgraduate Studium (university degree) (e.g., in the field of insurance business administration or banking, financial services). Under certain conditions, it is also possible to study without a general higher education entrance qualification. More information: Access to higher education in the individual Bundesländer (federal states).

Plans and organizes processes in the field service of an insurance company. Manages and monitors organizational and technical workflows. Implements company guidelines, for example, regarding marketing strategy, pricing, and sales of insurance products. Is responsible for the business and commercial tasks. Controls order development and sales figures. Ensures that deadlines, costs, quality requirements, provisions, and regulations are met. Builds and maintains business relationships. Supports customers and ensures their satisfaction. Plans personnel and manages employees. Determines and plans personnel needs, coordinates personnel deployment. Trains field staff. Manages and monitors internal administrative processes.

Legal regulations for this activity include the Trade Regulation Act (Gewerbeordnung - GewO) of 22.02.1999 (BGBl. I S. 202), last amended by Article 34 of the Act of 04.02.2026 (BGBl. 2026 I Nr. 33); the Ordinance on Insurance Brokering and Advice (Versicherungsvermittlungsverordnung - VersVermV) of 17.12.2018 (BGBl. I S. 2483; 2019 I S. 411), amended by Article 1 of the Ordinance of 17.02.2025 (BGBl. 2025 I Nr. 43); the Ordinance on Information Obligations in Insurance Contracts (VVG-Informationspflichtenverordnung - VVG-InfoV) of 18.12.2007 (BGBl. I S. 3004), last amended by Article 6 of the Act of 09.06.2021 (BGBl. I S. 1666); the Ordinance on Information Obligations in Company Pension Schemes implemented by Pension Funds, Pension Schemes and other Life Insurance Companies (VAG-Informationspflichtenverordnung - VAG-InfoV) of 17.06.2019 (BGBl. I S. 871); and the Insurance Contract Act (Versicherungsvertragsgesetz - VVG) of 23.11.2007 (BGBl. I S. 2631), last amended by Article 4.

The following lists professions or activities that show similarities to the original profession. These professions represent a possible alternative for applicants. Furthermore, employers can consider individuals from these professions as alternatives for filling a position in the original profession. Some alternative professions only include partial activities of the original profession, while others require an induction period, which can vary in length in individual cases. The following immediate employment and staffing alternatives are available for the profession of Field Sales Manager in insurance: Job and staffing alternatives for the overall activity (usually short induction): Business Administrator (Fachschule - technical college) for Insurance, Business Administrator (Hochschule - university) for Insurance, Certified Specialist for Insurance Brokering. For professional specializations (usually short induction): Bachelor Professional in Insurance and F.