Auftragsleiter/Auftragsleiterin

Publications related to this profession: ControllingInternational Journal of Project ManagementProjekt Magazin - Fachportal für ProjektmanagementprojektMANAGEMENT aktuellWirtschaftsWoche.

Order managers typically work in offices and meeting rooms. If necessary, they may also work with clients or from home/mobile.

Core competencies generally required in this profession include: Department, area, division management; planning the use of operational equipment; controlling; production and order control; calculation; scheduling and monitoring. Other competencies that may be significant for practicing this profession are: Accounting, offer management, application technology and consulting, purchasing, investment planning, cost and performance accounting, customer consulting and support, logistics, materials management, human resources, pre-sales service, project management, quality management.

Order managers are responsible to the company management for adhering to profitability targets in the processing of orders. To build and maintain customer contacts, they rely on their organizational talent in addition to their strong communication skills. They also use these skills, for example, when there are delivery-related delays in the implementation of an order and they come under time pressure. They coordinate with colleagues, upstream and downstream departments, employers, suppliers, or contractors. Order managers work at computers in planning offices as well as on-site with customers, for example, when they monitor the progress of the projects and orders they supervise. The frequently changing workplaces, possibly also abroad, require mobility and flexibility.

Example gross monthly collective agreement remuneration: €4,004 to €4,344. Source: Collective agreement collection of the Bavarian State Ministry for Family, Labor and Social Affairs. Note: This information is for orientation purposes only. No claims can be derived from it.

Construction, Architecture; Chemistry, Pharmacy, Plastics; Electrical Engineering, Electronics; Vehicle Manufacturing, Maintenance; Glass, Ceramics, Raw Material Processing; Wood, Furniture; IT, Software, Telecommunications; Management, Consulting, Law, Taxes; Media; Metal, Mechanical Engineering, Precision Mechanics, Optics; Paper, Printing; Textiles, Clothing, Leather; Transport, Traffic; Advertising, Public Relations.

Employers often expect commercial further training or a corresponding Studium (university degree).

Relevant university degree programs include Business Administration, Service Management, Craft Management, Industrial Business Administration, International Economics, Marketing and Sales, Technical Sales, Corporate Management, Economics, and Economic Sciences.

Order Managers find employment in companies across almost all economic sectors.

The common professional title is Auftragsleiter/in (Order Manager). Other usual job titles or synonyms include Auftragskoordinator/in (Order Coordinator) and Auftragsmanager/in (Order Manager).

A class B driver's license may be required to visit customers.

Order Managers oversee customer orders from receipt to acceptance within specified guidelines.

Job and applicant exchanges: vertriebsjobs.de

Associations and organizations: German Trade Union Confederation (DGB), Council of European Professional and Managerial Staff EUROCADRES

Customer contact (e.g., acquiring customer orders, determining customer requirements and wishes, maintaining customer contacts). Frequent absence from home (checking the processing of the order and compliance with all agreements on-site, possibly also abroad). Work in office spaces (planning the need for work equipment, components, and materials, as well as the estimated working time for the respective order, calculating costs, preparing offers). Screen work (routinely using modern information and communication media as well as specialized software).

Work objects/tools: Documents, e.g.: customer orders, demand planning for work equipment, components and materials, cost calculations, offer documents, order invoicing, profitability targets. Office equipment, e.g.: PC, internet access, telephone.

Order managers ensure that customer orders are implemented on time and economically. They support marketing and sales in acquisition and clarify customer requirements. Subsequently, they plan the need for work equipment and materials and calculate the necessary working time. Furthermore, they calculate costs and prepare corresponding offers. Order managers also supervise order invoicing and the acceptance of the finished product, and, if necessary, provide instruction on its use.

Access professions/activities: Certified Business Administrator according to the Berufsbildungsgesetz (Vocational Training Act) - Master Professional in Business Management according to the Berufsbildungsgesetz. Business Administrator (dual-qualified Ausbildung - vocational training) for general business administration. Business Administrator (Fachschule - technical college) for general business administration/Bachelor Professional in Economics. Certified Business Administrator according to the Handwerksordnung (Crafts Code). Office Manager in crafts and SMEs. Certified Specialist for Commercial Business Management according to the Handwerksordnung. Specialist for Production and Process Management. Certified Commercial Specialist according to the Handwerksordnung - Bachelor Professional for Commercial Management according to the Handwerksordnung. Certified Industrial Specialist. Certified Business Specialist. Practical Business Administrator. State-certified technician.

Continuing education for adaptation helps to keep professional knowledge up-to-date and to adapt it to new developments (e.g., in sales strategies, material management, accounting, or calculation).

Further professional and career opportunities open up – depending on professional background – through an undergraduate (Studium) or postgraduate degree (e.g., in Business Administration). Under certain conditions, it is also possible to study without a general higher education entrance qualification (Hochschulzugangsberechtigung). More information: Access to higher education in the individual federal states (Bundesland) of Germany.

Ensure that customer orders are implemented smoothly, on schedule, and economically. Support marketing and sales departments in acquiring orders. Determine customer wishes and needs. Plan the demand for work equipment, components, and materials. Calculate personnel and time capacity requirements. Calculate and prepare offers. Maintain capacity and utilization overviews, coordinate involved departments, e.g., purchasing, production, assembly. Ensure order processing and billing. Ensure compliance with customer specifications. Monitor cost development, quality, and deadlines. Bill orders or delegate billing. Organize and accompany acceptance procedures by clients. If necessary, instruct customer personnel in the use of products, e.g., production facilities.

The following lists professions or activities that show similarities to the initial profession. These professions represent a possible alternative for applicants. Furthermore, employers can consider personnel from these professions as alternatives for filling a position in the initial profession. Some alternative professions only comprise partial activities of the initial profession, while others require a training period, which can vary in length in individual cases. The following immediate employment and staffing alternatives are available for the profession of Order Manager (Auftragsleiter/in): Job and staffing alternatives in related professions: Product Lifecycle Manager, Project Manager. A list of all possible kinship levels can be found here: Explanations of the individual kinship levels.