What should I do if my uni-assist payment fails?

First check the payment status in your My assist account and use only uni-assist's official payment instructions. If the payment does not show up, send your payment slip through uni-assist's official contact form.

#Steps

1. Check the status: see in My assist whether your payment has been recorded.
2. Use the official route: uni-assist states that you can pay by bank transfer or credit card (3D Secure, Visa/Mastercard). Take bank details and your payment reference only from your own My assist account or uni-assist's official website.
3. Waiting time: according to uni-assist, international transfers can take up to two weeks. If you have been waiting more than two weeks for the confirmation, send a copy of your payment slip via uni-assist's contact form; uni-assist will check whether the payment arrived.
4. Card declined: ask your bank whether your card is enabled for international and 3D Secure payments, or pay by bank transfer instead.

#Safety warning

Do not send money to bank details (IBAN, SWIFT/BIC) copied from forums, old guides or older versions of this page. The correct details are always in uni-assist's official channels.

Official page: uni-assist — payment options