What should I do if I'm unhappy with a service or can't get a refund in Germany?
First, send a detailed letter with your refund request to the relevant institution. It's highly recommended to send it via Einschreiben mit Rückschein (registered mail with return receipt) and give them a reasonable timeframe, for example, 14 days, to process the payment. Include all necessary details like your customer or contract number and the bank account information for the refund. If you don't get a resolution, it might be helpful to consult consumer protection associations or a lawyer.
Was this answer helpful?
Let us know what was missing via the feedback widget at the bottom right, and we will update quickly.
Related Questions in City & Life
How can I adapt to German culture faster?
✓ AnsweredDo you need to renew or change your electricity contract every year in Germany?
✓ AnsweredWhat are some tips for adjusting to German culture and lifestyle?
✓ AnsweredWhat are the rules for waste separation in Germany?
✓ AnsweredWhat is the Rundfunkbeitrag (public broadcasting fee) in Germany, and how do I pay it?
✓ Answered